At Weviy, we are committed to delivering high-quality digital solutions that empower businesses to establish and grow their online presence. We understand that circumstances may arise where a refund is requested. This Refund Policy outlines the terms and conditions under which refunds may be granted for our services.
1. Eligibility for Refund
Refunds are considered under the following conditions:
- Service Malfunction: If a technical issue on our end prevents you from accessing or utilizing a paid feature, and we are unable to resolve it within a reasonable timeframe.
- Duplicate Payments: If you are charged multiple times for the same service due to a billing error.
- Unauthorized Transactions: If a payment was made without your authorization, provided that it is reported within 7 days of the transaction.
2. Non-Refundable Situations
Refunds will not be issued in the following scenarios:
- Change of Mind: If you decide not to use the service after purchase without any fault on our part.
- Partial Usage: If you have utilized a portion of the service or feature before requesting a refund.
- Violation of Terms: If your account is suspended or terminated due to a breach of our Terms & Conditions.
3. Refund Request Procedure
To request a refund, please follow these steps:
- Contact our support team at support@weviy.com within 7 days of the transaction date.
- Provide detailed information about the issue, including your account details, transaction ID, and the reason for the refund request.
- Our team will review your request and respond within 5 business days.
4. Refund Processing
If your refund request is approved:
- The refund will be processed to the original payment method used during the transaction.
- Processing times may vary depending on your financial institution but typically take between 5-10 business days.
5. Subscription Cancellations
If you wish to cancel a subscription:
- You can cancel your subscription at any time through your account settings.
- Cancellations will take effect at the end of the current billing cycle.
- No refunds will be issued for the remaining period of the subscription after cancellation.
6. Chargebacks
Initiating a chargeback without first contacting our support team may result in the suspension or termination of your account. We encourage you to reach out to us to resolve any issues before contacting your payment provider.
7. Modifications to the Refund Policy
Weviy reserves the right to modify this Refund Policy at any time. Changes will be posted on this page, and we encourage you to review our policies periodically. Continued use of our services after any changes indicates your acceptance of the updated policy.
8. Contact Us
If you have any questions or concerns regarding this Refund Policy, please contact us at:
Email: support@weviy.com
Address: [Insert Company Address]